Managing absence training

Absence due to illness is a complex problem. It is unpleasant for the employee as well as the organisation. The costs of absence can be considerable and the right support may require a significant time investment. You are faced with all kinds of questions. How do you support someone who is absent? What is allowed and what is not? What are the steps in the Eligibility for Permanent Incapacity Benefit (Restrictions) Act? How can I have effective absence interviews with employees?

During the training course, we will discuss these and other questions in detail to help you manage and reduce absence effectively.


After the training course, you will know everything about:

  • Concepts, figures and costs related to absence.
  • The main information concerning the Eligibility for Permanent Incapacity Benefit (Restrictions) Act.
  • How to (preventively) influence absence.
  • Which curative and preventative interventions are possible.
  • How you can optimally utilise cooperation with the company doctor.

After the training course, you are capable of effectively holding the various absence interviews (such as reporting sick by telephone, frequent absence interview, preventative interview) and you know how to deal with psychological absence (related to personal circumstances).

For whom?

The training course is intended for everyone who has to manage absence in their role as supervisor or absence coordinator or as P&O or HRM officer. The trainer will adjust the training to the level of knowledge and experience of the participants, making it useful for people from various backgrounds.


This one-day course starts at 9:30 a.m. and ends at 5:00 p.m. The following subjects will be discussed:

  • Concepts, figures and costs related to absence
  • Relevant legislation
  • Division of roles (responsibilities and authorities of the different parties involved)
  • Prevention of absence
  • Interviewing techniques

At the end of the day, you will draft a concise personal action plan to document what you have learned and put it into practice on a permanent basis.


Knowledge and capability go hand in hand in this practical training course. We will discuss the theory on the basis of examples from daily practice. We will interactively apply concepts to your practice, and you will practise using actual cases. You will receive specific feedback and instructions relevant to your practical situation. As such, you can immediately apply the knowledge and skills learned in your own environment the very next day.

The trainer has a health and safety background and experience in many different organisations and industries. This helps ensure that the training is geared to your daily practice.


This in-company training course has been designed specifically for your organisation. We will discuss your preferences and objectives and send you an offer. The training is usually given at your company, but can also be held at an ArboNed location.

More information?

For more information or to discuss options, please contact ArboNed Academy by emailing or calling +31 (0)30 299 63 63.